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Catena is now Pearl Talent! Same mission, new name.
Cut overhead costs on salaries, office space, and benefits. Get expert administrative support at a fraction of the price of in-house staff.
Allow your team to focus on delivering quality care. Free them up from time-consuming tasks like scheduling, insurance verification, and patient follow-ups.
Work with skilled, pre-vetted assistants who understand medical workflows, follow strict compliance guidelines and integrate into your practice.
You can request specific customer support representative skills based on your practice’s needs. Whether it’s handling complex patient inquiries or expertise in certain CRM systems, we can tailor the search. From the start, we align on the skills, attributes and best practices that matter most to your practice.
If you're not satisfied, we are committed to resolving the issue. We continuously monitor the performance of our customer support experts through feedback. If necessary, we’ll replace the specialist or reassign another candidate. We also offer a 30-day guarantee to ensure you are satisfied with the support.
Our customer support specialists can be trained to use the medical software and systems you rely on, including Epic, Cerner, Meditech, Allscripts, and Practice Fusion. We aim to help them integrate seamlessly into your practice and handle your workflows effectively.
Yes, we can provide customer support specialists for after-hours or emergency support. We understand that patient care doesn’t stop during office hours. Our customer interaction specialists can work nights, weekends, or on-call shifts, ensuring you have support whenever needed. We offer the flexibility to meet your practice’s unique demands.
Yes, if you're unsatisfied, we can quickly arrange a replacement. We will address any mismatch in skills, personality, or performance. If the customer support specialist isn’t right for your team, we’ll find a better fit as soon as possible, including introducing new team members when needed.
Yes, you can hire a customer support specialist temporarily or permanently. Whether you need short-term or long-term help, we’ve got you covered. You have the flexibility to scale based on your practice’s needs.