Led a team of 130 virtual assistants and optimized internal systems at New Concord Capital, improving delivery timelines by 20%.

Launched 3 automations in his first week, built 2 web apps by Week 3, and within 30 days consolidated software usage data into a single system - giving Windbourne's finance team better visibility and a clearer way to align prospects.

Managed patient concerns at Fella Health, consistently achieving 98-99% CSAT scores. Contributed to the successful implementation of an “Urgent” flag system, significantly improving provider responsiveness during critical patient cases.

Drove the full sales cycle at Birches Group LLC, achieving a 100% renewal rate. Successfully managed complex proposals worth over $17,000, demonstrating ownership and precision.

Spearheaded a campaign at Sage Corps that generated over 30,000 organic monthly impressions. Boosted social media engagement by 30% in six months at Nobody Studios through an optimized content strategy.

Has maintained a 98% CSAT in the last 60 days, exceeding the team average by 24 percentage points. Consistently handles 290+ tickets per week, including a record-setting 520-ticket week.