Catena is now Pearl Talent! Same mission, new name.
We connect you with the top Customer Success associates. Pre-vetted, AI-trained, and placed fast.
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Customer Success Associate with 3+ years managing HubSpot-driven pipelines and converting prospects through structured objection-handling and CRM discipline. Operates with a process-first sales approach that keeps deals moving and data clean.
Growth-minded Customer Success Associate with 4+ years of experience across outbound and relationship-led sales teams. Core strengths include Intercom, sales, CRM management, and Objection Handling, with a track record of building pipeline through thoughtful outreach and follow-through. Contributes a calm, organized approach that helps teams move quickly without losing quality.
User-centered Customer Success Associate with 2+ years of experience across outbound and relationship-led sales teams. Pairs Client Onboarding, sales, CRM management, and Objection Handling with an execution style centered on building pipeline through thoughtful outreach and follow-through. Thrives in fast-paced environments that value ownership, collaboration, and reliable delivery.
Multilingual Customer Support Associate with 2+ years delivering software support across diverse user bases. Leverages Confluence for knowledge management and brings a sales-aware approach to support that drives both resolution quality and customer retention.
Customer Success Associate with 3+ years building retention through relationship selling, eligibility checks, and applicant tracking-informed client management. Brings a commercially aware customer success approach that keeps clients engaged, qualified, and moving through the right processes without friction.
Customer Success Associate with 5+ years driving retention and expansion through multi-touch campaigns, CMS management, and LinkedIn Sales Navigator-powered outreach. Combines CRM strategy with business KPI fluency to turn customer relationships into measurable growth outcomes.
Customer Success Associate with 5+ years resolving systemic support issues through root-cause mapping, SLA routing, and cross-functional administrative coordination. Brings a diagnostic approach to customer challenges — turning recurring friction points into documented, scalable solutions.
Customer Success Associate with 2+ years managing retention and expansion through health score monitoring, CRM discipline, and objection-handling-informed client conversations. Brings a sales-aware customer success approach that keeps accounts engaged and positions renewals and upsell opportunities well before they become at-risk.
Customer Success Associate with 4+ years building client advocacy, monitoring NPS and CES health scores, and managing knowledge base resources across stakeholder-facing success roles. Brings a metrics-driven retention approach that transforms satisfied customers into active advocates — measuring loyalty systematically and acting on it strategically.
Customer Success Associate with 5+ years reducing churn through CMS management, breakpoint-level planning, and proactive client communication. Brings a retention-first mindset and the operational detail to identify at-risk accounts early and implement the interventions that keep customers engaged and renewing.
We keep our talent pool tight. Every candidate has cleared our vetting process and completed our AI training program before they're available to you.
Our talent completes a 5-week AI training program where they learn to use AI for research, communication, operations, and reporting. They're not learning on your time - they show up ready.
Book a call today, interview pre-vetted candidates tomorrow. No waiting weeks for sourcing or screening.
From first call to signed offer in under a week. We've cut the typical 2-month hiring cycle down to days.
Our Premium White-Glove Service Starts At ,000 Per Month, Offering 60% Cost Savings Compared To Us-Level Talent While Maintaining The Same Quality Standards. This Includes Comprehensive Managed Services, Ongoing Support, And Training.
The Entire Process From Initial Requirements To Starting Work Typically Takes 13-21 Days, Significantly Faster Than Traditional Hiring Processes While Ensuring Quality Matches Through Our Rigorous Vetting Process.
Yes, We Focus On Long-Term Partnerships With A 90%+ Retention Rate Approach. We Offer Our 90-Day Talent Guarantee With Free Replacements And Focus On Candidates Looking For Long-Term Career Growth Rather Than Transactional Hiring.
Focus On Relevant Experience, Technical Expertise, Communication Skills, And Proven Track Records. Our Talent Comes From Top Companies With Demonstrated Excellence.
Pearl Talent Connects You With Top-Tier Customer Success Associates From Our Exclusive Global Networks, Ensuring You Access The Best Skills Regardless Of Geographical Limitations While Maintaining Us-Level Quality Standards.
Include Specific Requirements, Experience Level, Technical Skills, And Project Scope. Pearl Talent'S Experts Can Help Craft Effective Job Descriptions That Attract Quality Candidates From Our Pre-Vetted Talent Pool.