Catena is now Pearl Talent! Same mission, new name.
We connect you with the top Call Center specialists. Pre-vetted, AI-trained, and placed fast.
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Call Center Specialist with 4 years of experience in process mapping, Excel, project management, and administrative support. Dependable in managing day-to-day operations and ensuring smooth workflow execution across teams.
Call Center Specialist with 2+ years resolving customer issues through structured process mapping, Excel-based tracking, and project coordination-informed workflows. Brings the organizational habits and service discipline that keep support functions consistent, documented, and continuously improving.
We keep our talent pool tight. Every candidate has cleared our vetting process and completed our AI training program before they're available to you.
Our talent completes a 5-week AI training program where they learn to use AI for research, communication, operations, and reporting. They're not learning on your time - they show up ready.
Book a call today, interview pre-vetted candidates tomorrow. No waiting weeks for sourcing or screening.
From first call to signed offer in under a week. We've cut the typical 2-month hiring cycle down to days.
From $3,000/Month Per Dedicated Professional, ~60% Less Than Us Rates, With A 90-Day Guarantee.
Typically 13–21 Days From Kickoff To Go-Live.
Yes—Follow-The-Sun And Shift-Based Models Available.
Communication, QA Discipline, Tool Fluency, And Sla Ownership.
Pearl Talent’S Top 1% Global Network With Managed Support.
Define Channels, Slas, Tools, Volume, And Success Metrics—Our Team Can Help Tailor It.