How An ABA Therapy Organization Transformed Their Workflows in < 30 Days with One Hire
21 days
to hire
$32k
annual overhead savings
20+ hours
saved in workflow optimization per month
Catena is now Pearl Talent! Same mission, new name.
Pearl Talent for Support & Operations
Hire the Top 1% of Call Centers
Scale your support and revenue operations with call center professionals trained in CX, QA, and CRM workflows. Get US-level quality at 70% less cost with a 90-day guarantee and white-glove support.
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Meet Some of Our Top Operations Specialists
Menna A.
Executive Assistant from Mexico
Seniority
Mid Level
Skills & Tools
Automation Engineers
AWS Developers
Azure Developers
Backend Developers
STARTING AT
$2.2K
Menna A.
Executive Assistant from Mexico
Seniority
Mid Level
Skills & Tools
Automation Engineers
AWS Developers
Azure Developers
Backend Developers
SALARY
$2.2K
$3.0K
Why Choose Pearl Talent to Hire a Call Center
Elite Talent, Rigorously Vetted
We accept the top 2.7% through assessments covering communication, empathy, objection handling, QA, and tooling (CRMs, telephony, help desks).
We Handle It All
We manage sourcing, structured vetting, payroll, and compliance. You receive weekly check-ins, performance dashboards, and ongoing enablement.
Secure & Compliant Workflows
Teams operate with defined data-access controls and compliance standards across calls, tickets, and CRMs.
Save on Costs
Save ~70% vs US rates. Pricing starts at $3,000/month per dedicated professional with a 90-day guarantee.
Why Hire Call Centers Using a Global Staffing Agency?
What Matters
Cost & Commitment
60% lower cost, no long-term commitments
Talent Quality
Top 1% global talent, deeply vetted by local experts
Time to hire
As fast as 14 days with white-glove matching.
Communication.
English fluency, real-time alignment.
Management Effort
We handle sourcing, onboarding and ongoing support.
Best For
Fast growing teams scaling with elite global talent.
U.S Full-Time Hire
Cost & Commitment
High salary, benefits, overhead
Talent Quality
High quality, but expensive
Time to hire
Long process, high effort.
Communication.
Seamless, but expensive.
Management Effort
High involvement across HR& Ops.
Best For
Core roles with budget to match
Freelancer
Cost & Commitment
Variable Rates, no long-term loyalty
Talent Quality
Hit-or-miss, hard to vet
Time to hire
Fast, but inconsistent
Communication.
Depends on time zone &platform
Management Effort
You manage everything
Best For
Quick, one-off tasks
What Matters
Pearl Talent
U.S Full-Time Hire
Freelancer
Cost & Commitment
60% lower cost, no long-term commitments
High salary, benefits, overhead
Variable Rates, no long-term loyalty
Talent Quality
Top 1% global talent, deeply vetted by local experts
High quality, but expensive
Hit-or-miss, hard to vet
Time to Hire
As fast as 14 days with white-glove matching.
Long process, high effort.
Fast, but inconsistent
Communication
English fluency, real-time alignment.
Seamless, but expensive.
Depends on time zone & platform
Management Effort
We handle sourcing, onboarding and ongoing support.
High involvement across HR& Ops.
You manage everything
Best For
Fast growing teams scaling with elite global talent.
Core roles with budget to match
Quick, one-off tasks
How to Hire a Call Center Team with Pearl Talent
Finding the right call center shouldn't feel like a full-time job. Pearl Talent handles the heavy lifting, so you can focus on building your business.
01
Define Your Requirements
Share channels, volume patterns, SLAs, tool stack, and KPIs.
02
Meet Pre-Vetted Candidates
Review specialists and team leads matched to your domain and workflows.
03
Start Building
Start in 13–21 days with ongoing support and a 90-day guarantee.
Capabilities of a Call Center Team
Modern call center operations require a sophisticated toolkit spanning customer service, quality assurance, and performance optimization:
Inbound & Outbound Operations
Ticketing, CRM & Telephony
QA, SLAs & Performance Reviews
Escalations & Knowledge Management
Reporting, CSAT/NPS & Insights
The Benefits of Hiring a Call Center Team
01
Cost Savings
02
Increased Efficiency
03
HIPAA-Compliant, Trained Professionals
Proven Results with Pearl Talent
How Verse Therapy Streamlined Insurance Claims Management While Saving $29k Annually
$29k
annual overhead savings
15 days
to hire
20+ hours
saved in sourcing and interviewing
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Top Founders Use Pearl
Trusted by the founders with the highest standards.
From Founders of $100M funded companies to SMB owners, our clients have the most demanding jobs. That’s why we rigorously filter talents who can best support you and match your pace.
What our Clients Have to Say About Pearl Talent
Working with Pearl has been a fantastic experience. They helped us hire a candidate who’s not just very intelligent but also kind and professional. She’s taken initiative and embodies a growth mindset, which we truly appreciate.
Excited about more successful placements withPearl, and I’ve already recommended them to my founder friends!"
Excited about more successful placements withPearl, and I’ve already recommended them to my founder friends!"
"I cannot recommend Pearl’s services enough. The quality of candidates they were able to provide us with was unmatched.
The EA we hired had high integrity, problem-solving horsepower, and a desire to deliver excellence. Consequently, she was able to upskill quickly and take a lot more work off my plate than I originally thought possible."
The EA we hired had high integrity, problem-solving horsepower, and a desire to deliver excellence. Consequently, she was able to upskill quickly and take a lot more work off my plate than I originally thought possible."
Over the last few months, they've helped the team with tons of work projects and taking work off our plate. She’s proactive and really cares.
Better than most people I've ever hired.
Better than most people I've ever hired.
FAQ
Have more questions?
We are here to help! Reach out our team for more assistance
How much does it cost to hire a Call Center team with Pearl Talent?
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How quickly can I hire a Call Center team with Pearl Talent?
Can Pearl Talent support 24/7 coverage?
What should I look for when hiring a Call Center team?
Where do I hire the best remote Call Center teams?
How do I write a Call Center job description?
Have more questions?
We are here to help! Reach out our team for more assistance
