Catena is now Pearl Talent! Same mission, new name.
We connect you with the top Customer Experience representatives. Pre-vetted, AI-trained, and placed fast.
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Customer Experience Representative with 5+ years resolving systemic support issues through root-cause mapping, SLA routing, and cross-functional administrative coordination. Brings a diagnostic approach to customer challenges — turning recurring friction points into documented, scalable solutions.
Analytically grounded Customer Experience Representative with 2+ years of experience across outbound and relationship-led sales teams. Applies strong capability across sales, CRM management, Objection Handling, and Pipeline Management, supporting teams in building pipeline through thoughtful outreach and follow-through. Well suited to high-accountability environments where precision and consistency matter.
Results-oriented Customer Experience Representative with 3+ years of experience across outbound and relationship-led sales teams. Applies strong capability across emotional intelligence, Miro Mural, sales, and CRM management, supporting teams in building pipeline through thoughtful outreach and follow-through. Brings sound judgment, steady follow-through, and a clear bias toward quality work.
We keep our talent pool tight. Every candidate has cleared our vetting process and completed our AI training program before they're available to you.
Our talent completes a 5-week AI training program where they learn to use AI for research, communication, operations, and reporting. They're not learning on your time - they show up ready.
Book a call today, interview pre-vetted candidates tomorrow. No waiting weeks for sourcing or screening.
From first call to signed offer in under a week. We've cut the typical 2-month hiring cycle down to days.
Our Premium White-Glove Service Starts At $3,000 Per Month, Offering 60% Cost Savings Compared To Us-Level Talent While Maintaining The Same Quality Standards. This Includes Comprehensive Managed Services, Ongoing Support, And Training.
The Entire Process From Initial Requirements To Starting Work Typically Takes 13-21 Days, Significantly Faster Than Traditional Hiring Processes While Ensuring Quality Through Our Rigorous Vetting Process.
Yes, We Focus On Long-Term Partnerships With A 90%+ Retention Rate Approach. We Offer Our 90-Day Talent Guarantee With Free Replacements And Focus On Candidates Looking For Long-Term Career Growth Rather Than Transactional Hiring.
Focus On Sales Track Record, Relevant Experience, Communication Skills, And Proven Results. Our Talent Comes From Top Sales Organizations And Companies With Proven Track Records.
Pearl Talent Connects You With Top-Tier Customer Experience Representatives From Our Exclusive Global Networks, Ensuring You Access The Best Skills Regardless Of Geographical Limitations While Maintaining Us-Level Quality Standards.
Include Required Sales Experience, Specific Industry Knowledge, Performance Metrics, And Communication Skills. Pearl Talent'S Experts Can Help Craft Effective Job Descriptions That Attract Quality Candidates From Our Pre-Vetted Talent Pool.