+80% avg. engagement across top companies

Hire remote Customer Support with strong English at 20% the cost of US equivalents.

Access our network of skilled candidates to scale your customer support. Our efficient hiring process and personalized solutions allow you to concentrate on growth. Let us connect you with the ideal candidate to take your business to the next level.
Anuar Zarur
Founder, ASRA
Pearl Talent truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.

What we look for when hiring Customer Support for our clients.

Job Description

  • Provide comprehensive support to clients throughout the onboarding process, ensuring a smooth transition and positive experience
  • Process orders or returns efficiently and accurately, addressing any customer concerns or inquiries promptly
  • Collect payments from clients and manage payment-related queries or issues to ensure timely and accurate transactions
  • Troubleshoot technical or service-related issues reported by clients, utilizing problem-solving skills to resolve issues effectively
  • Answer client questions promptly and professionally, providing accurate information and guidance to address inquiries or concerns
  • Manage client accounts, updating information, and resolving account-related issues to maintain accurate records and ensure customer satisfaction
  • Coordinate with internal teams to escalate complex issues and ensure timely resolution for clients
  • Proactively identify opportunities for process improvement and contribute to customer support strategies to enhance overall service quality

Qualifications

  • Bachelor's degree in Business Administration, Communication, or related field preferred
  • Proven experience in a customer service or support role, with a strong track record of providing exceptional customer service
  • Excellent interpersonal skills with a focus on providing exceptional customer service
  • Ability to empathize with customers and address their concerns in a timely and professional manner
  • Proficiency in using customer support software and tools to track, prioritize, and resolve customer issues
  • Excellent communication skills, both verbal and written, with the ability to articulate solutions clearly and effectively
  • Strong problem-solving abilities, with the capacity to quickly assess situations and implement appropriate resolutions
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment

Our clients trust us to give them the best talent who want to grow with their companies

Find your next hire

Two flexible models depending on the needs of your company.

Managed Services

$3,000/month

Best for companies that are scaling quickly and want us to handle the compliance nitty gritty.
Monthly fee per hire dependent on the role
We handle compliance, global payroll, and training support
If candidates are not working out, we'll replace them at zero additional cost
Begin

Direct Placement

$7,500 one-time

Best for companies who have the resources to manage and train their hires internally. 
One-time, upfront fee to place a hire
We help you set up an employer of record and write hiring contracts
90 day replacement guarantee, at no extra cost, if candidates are not performing to your level
Begin

Common Questions & Answers

How good can an overseas contractor or employee really be?

The candidates we hire have been able to build out client success divisions, organize events, run financial analyses, build competitive landscape charts, and take on operations roles at Sequoia and a16z backed startups.

I can find top-tier candidates on my own through recruiting websites

Our founders were born and raised in the Philippines. We’re deeply embedded in the culture of the countries we recruit from and understand nuances that international companies don’t. We’ve partnered with top university alumni networks, professors, and startup operators to find candidates you wouldn’t see looking for roles on a platform like Onlinejobs.ph, Jobstreet, Indeed, or Upwork.

Why shouldn’t I go with a cheaper managed services agency?

We pay our people almost double the average wage other companies do and take much lower margins. That means we get the first pick of sharp candidates over our competitors. We invest most of our resources into ensuring our North Star goal is met: 90% long-term retention rates with our hires. This means we spend far more time curating a search for people who are looking for long-term roles vs a gig, and invest into their growth through continuous upskilling and coaching after.

Why trust us?

We founded Pearl Talent after helping countless friends and friends of friends replicate our winning hiring model. We’ve built successful startups in the US and Canada, and spent time making international hiring mistakes to perfect our process. We’ve helped dozens of companies hire some of their best-performing employees while being thanked for the savings on cost of labor.

If this is such a good deal, why aren’t more people hiring Filipinos?

COVID and remote work opened up a new section of Filipino talent to international remote roles. Top tier-Filipino talent didn’t use to look for jobs online. Post-COVID they’re realizing this is an incredible opportunity. They’re now able to 1) earn 2-3x in wages, 2) save 2 hours a day otherwise spent in traffic, and 3) learn from top operators like you in a much less culturally hierarchical work environment.

We have candidates from across the globe

Browse available hires

You're less than 2 weeks away from your perfect hire

Get Started - No Commitment
Since my hire started, my workflow rhythm has become five times more efficient. I'm genuinely excited about the growth of our partnership
Director, Science Startup Company
Working with Pearl Talent has been a fantastic experience! They helped us hire a candidate who's not just very intelligent but also kind and professional.
Co-Founder and CEO, Kiwi Biosciences
Pearl Talent truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.
Founder, ASRA
Pearl Talent helped us quickly fill an executive assistant role. She onboarded quickly and since then, has taken over running the logistics of my and other C-suite executives' lives at our company.
VP of Sales & Marketing, Arcus Power Corp.
We've really enjoyed working with you and were very satisfied with the quality of applicants you proposed.
Investor, Lorentz Bio
I appreciate the patience and flexibility that Pearl Talent displays throughout their selection process.
Head of Talent Strategy and Culture, Next Step Talent
Our Pearl Talent-sourced EA+ has been a force-multiplier to our team, enabling us to shore up our back-end and day-to-day operations to focus on growth.
Investor, Climate Capital
Our hire was able to pick things up quickly and has become accustomed to our company’s needs in such a short period of time.
HR and Recruiting, IF Labs
Pearl Talent takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.
Partner, Darnel Fabrics
My assistant is doing great - she's independent, a quick learner, and positively impacting some of our big projects.
Co-Founder, CEAD Group
Pearl Talent has been brilliant. I was unsure about what would happen but they spent a lot of time discussing my issues. They sent me two candidates for interview, both had been well screened and they have videos of themselves talking about what they have done.
Founder, CEO
I wish I found you guys years ago, because they [Pearl Talent] are way better than the sourcing I've been able to do on my own accord.
Founder, Pearl Technologies
With Pearl Talent, they started out by really understanding our needs with a thorough but also fast intake process.
CEO, Medra AI
I cannot recommend Pearl Talent’s services enough. The quality of candidates they were able to provide us with was unmatched.
Co-Founder, Ambience Healthcare
Our Ops Associate has added immense value from day one, leaving us wishing we had hired her sooner!
Head of Lab Operations, Vital
Just interviewed a candidate and WOW you guys source fantastic people!
Co-Founder and CEO, Fella Health
Pearl Talent gave us an impressive pool of candidates, which made our decision-making process pleasantly challenging.
Co-Founder, ATC Research
The hiring process with Pearl Talent has been straightforward and seamless. Their attentive approach to understanding our specific needs and preferences truly stood out.
Head of Care Operations, AB Healthcare
The hiring process with Pearl Talent has been straightforward and seamless. Their attentive approach to understanding our specific needs and preferences truly stood out.
Head of Care Operations, AB Healthcare
Pearl Talent gave us an impressive pool of candidates, which made our decision-making process pleasantly challenging.
Co-Founder, ATC Research
Just interviewed a candidate and WOW you guys source fantastic people!
Co-Founder and CEO, Fella Health
Our Ops Associate has added immense value from day one, leaving us wishing we had hired her sooner!
Head of Lab Operations, Vital
I cannot recommend Pearl Talent’s services enough. The quality of candidates they were able to provide us with was unmatched.
Co-Founder, Ambience Healthcare
With Pearl Talent, they started out by really understanding our needs with a thorough but also fast intake process.
CEO, Medra AI
I wish I found you guys years ago, because they [Pearl Talent] are way better than the sourcing I've been able to do on my own accord.
Founder, Pearl Technologies
Pearl Talent has been brilliant. I was unsure about what would happen but they spent a lot of time discussing my issues. They sent me two candidates for interview, both had been well screened and they have videos of themselves talking about what they have done.
Founder, CEO
My assistant is doing great - she's independent, a quick learner, and positively impacting some of our big projects.
Co-Founder, CEAD Group
Pearl Talent takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.
Partner, Darnel Fabrics
Our hire was able to pick things up quickly and has become accustomed to our company’s needs in such a short period of time.
HR and Recruiting, IF Labs
Our Pearl Talent-sourced EA+ has been a force-multiplier to our team, enabling us to shore up our back-end and day-to-day operations to focus on growth.
Investor, Climate Capital
I appreciate the patience and flexibility that Pearl Talent displays throughout their selection process.
Head of Talent Strategy and Culture, Next Step Talent
We've really enjoyed working with you and were very satisfied with the quality of applicants you proposed.
Investor, Lorentz Bio
Pearl Talent helped us quickly fill an executive assistant role. She onboarded quickly and since then, has taken over running the logistics of my and other C-suite executives' lives at our company.
VP of Sales & Marketing, Arcus Power Corp.
Pearl Talent truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.
Founder, ASRA
Working with Pearl Talent has been a fantastic experience! They helped us hire a candidate who's not just very intelligent but also kind and professional.
Co-Founder and CEO, Kiwi Biosciences
Since my hire started, my workflow rhythm has become five times more efficient. I'm genuinely excited about the growth of our partnership
Director, Science Startup Company
Pearl Talent has been brilliant. I was unsure about what would happen but they spent a lot of time discussing my issues. They sent me two candidates for interview, both had been well screened and they have videos of themselves talking about what they have done.
Founder, CEO
We've really enjoyed working with you and were very satisfied with the quality of applicants you proposed.
Investor, Lorentz Bio
Pearl Talent truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.
Founder, ASRA
My assistant is doing great - she's independent, a quick learner, and positively impacting some of our big projects.
Co-Founder, CEAD Group
I cannot recommend Pearl Talent’s services enough. The quality of candidates they were able to provide us with was unmatched.
Co-Founder, Ambience Healthcare
Our Pearl Talent-sourced EA+ has been a force-multiplier to our team, enabling us to shore up our back-end and day-to-day operations to focus on growth.
Investor, Climate Capital
Working with Pearl Talent has been a fantastic experience! They helped us hire a candidate who's not just very intelligent but also kind and professional.
Co-Founder and CEO, Kiwi Biosciences
Since my hire started, my workflow rhythm has become five times more efficient. I'm genuinely excited about the growth of our partnership
Director, Science Startup Company
Our Ops Associate has added immense value from day one, leaving us wishing we had hired her sooner!
Head of Lab Operations, Vital
The hiring process with Pearl Talent has been straightforward and seamless. Their attentive approach to understanding our specific needs and preferences truly stood out.
Head of Care Operations, AB Healthcare
I appreciate the patience and flexibility that Pearl Talent displays throughout their selection process.
Head of Talent Strategy and Culture, Next Step Talent
Pearl Talent gave us an impressive pool of candidates, which made our decision-making process pleasantly challenging.
Co-Founder, ATC Research
I wish I found you guys years ago, because they [Pearl Talent] are way better than the sourcing I've been able to do on my own accord.
Founder, Pearl Technologies
With Pearl Talent, they started out by really understanding our needs with a thorough but also fast intake process.
CEO, Medra AI
Just interviewed a candidate and WOW you guys source fantastic people!
Co-Founder and CEO, Fella Health
Our hire was able to pick things up quickly and has become accustomed to our company’s needs in such a short period of time.
HR and Recruiting, IF Labs
Pearl Talent helped us quickly fill an executive assistant role. She onboarded quickly and since then, has taken over running the logistics of my and other C-suite executives' lives at our company.
VP of Sales & Marketing, Arcus Power Corp.
Pearl Talent takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.
Partner, Darnel Fabrics