Pearl Talent - Senior Account Manager I029

Industry

Staffing & Recruiting / Talent Marketplace

Work Arrangement

Fully Remote

Job Type

Full-time

Work Schedule

40 hours per week, Monday to Friday

Core hours: 9 AM – 5 PM EST

Locations

Remote (LATAM & PH)

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: Watch here

Why Work with Us?

At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, make an impact, and build a long-term career. We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks. Joining Pearl means stepping into opportunities that challenge you, support you, and set you up for lasting success.

Role Overview:

The Senior Account Manager is responsible for ensuring client success, retention, and expansion. This role drives outcomes for clients by proactively managing relationships, resolving challenges, and providing strategic guidance. It is highly execution-focused, relationship-driven, and central to the client experience. The role requires someone who thrives in fast-paced, high-ownership environments and is motivated by measurable results.

Your Impact

You will drive client satisfaction and retention by proactively managing accounts and delivering high-quality service. In this role, you will support revenue growth through account expansion and upsell opportunities, while continuously improving client health metrics and contributing to strong Net Promoter Scores (NPS). By providing white-glove service and fostering referral opportunities, you will strengthen the company’s reputation and build long-term trust with clients. Additionally, you will collaborate with internal teams, sharing actionable insights to enhance processes and ensure optimal outcomes across the organization.

Core Responsibilities

Client Success & Retention – 55%

• Understand client outcomes and ensure talent alignment with objectives.
• Diagnose client challenges and recommend actionable solutions to internal teams.
• Address client feedback and escalations with urgency and clarity.
• Maintain success plans, touchpoint check-ins, and account journey processes.
• Implement strategies to improve client health scores and satisfaction metrics.

Client Relationship Management – 15%

• Build and maintain strong relationships with key client stakeholders.
• Act as a strategic advisor on operational challenges and team structure.
• Conduct structured check-ins aligned with account lifecycle and maturity.

Account Expansion & Growth – 20%

• Identify and execute upsell and expansion opportunities aligned with client needs.
• Endorse strong candidates and support talent placement initiatives.
• Uncover opportunities for deeper partnerships across client organizations.
• Support referral generation, testimonials, and case studies.
• Drive expansion through value-based relationship management.

Cross-Functional Collaboration & Reporting – 10%

• Maintain accurate account documentation and reporting.
• Share client insights to improve internal processes and service delivery.
• Partner with Recruiting, Marketing, and Sales teams to support client outcomes.

Requirements

Must-Haves (Required)

• 2+ years of experience in consulting, account management, client success, or relationship management.
• Proven ability to manage a large portfolio of client accounts with white-glove service.
• Strong written and verbal English communication skills.
• Experience in fast-paced, high-accountability environments.
• Proactive problem-solving and anticipation of client needs.
• Ability to work effectively in remote, distributed teams across time zones.

Nice-to-Haves (Preferred)

• Experience with startups or high-growth companies.
• Background in staffing, recruiting, SaaS, or professional services.
• Experience driving account expansion, upselling, or revenue growth initiatives.
• Familiarity with Net Promoter Score (NPS) and client health scoring frameworks.

Tools Proficiency

Must-Haves (Required)

• CRM
• Slack
• Google Workspace (Docs, Sheets, Calendar)
• Zoom
• Reporting Tools

Nice-to-Haves (Preferred)

• Notion
• Trello
• Figma
• Automation Tools (Zapier)

Benefits

What You’ll Gain:

• Monthly performance bonus
• Fully remote, forever
• Annual team retreat
• Unlimited PTO
• Real-world experience in recruitment marketing and sourcing
• A behind-the-scenes look at how we connect people with opportunities
• A supportive team that values your growth and ideas

Ready to Join Us?
If you’re hungry to lead, build, and scale—and you’ve done it before—then this is the opportunity you’ve been waiting for. Apply now and help us build the world’s best recruitment team!