What is Alorica? A Comprehensive Review

Ever wondered who’s really behind those quick, helpful customer service calls or instant chats, or how some companies make solving customer problems look effortless? Customer service BPO solutions companies like Alorica are key to successful customer service systems for businesses across all industries.

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Alorica specializes in call center services, offering help with customer support, sales, and technical issues. So, what is Alorica known for? Offering complete customer experience solutions that help businesses improve customer satisfaction and streamline operations.

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Like Alorica, Pearl Talent offers scalable customer support services with a talent pool of expert virtual assistants (VAs) trained for call center tasks. We help businesses by sourcing top talent and onboarding team members skilled in delivering great customer experiences. Our managed services model makes it possible to hire one or many employees quickly and cost effectively.

What Is Alorica Call Center?

Alorica specializes in customer experience (CX) solutions, handling inquiries, sales support, and technical help. Known for boosting customer satisfaction, it helps businesses streamline operations by outsourcing service needs to skilled teams.

Alorica’s services range from call handling to technical support, designed to increase efficiency, loyalty, and overall customer happiness. By leveraging advanced technology, analytics, and outcome-driven strategies, Alorica customizes support solutions that deliver measurable results. Partnering with Alorica allows businesses to focus on core operations while knowing their customer experience is in expert hands, designed to drive satisfaction and long-term success.

Alorica Call Center Use Cases

Alorica works with a wide range of brands across industries, supporting over 250+ clients with tailored customer experience solutions, and has been recognized in the 2022 Gartner Magic Quadrant, with 20% of revenue coming from New Economy companies. Alorica tends to best serve businesses in these industries:

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• Banking & Financial Services: Alorica assists banking and financial institutions in providing exceptional customer service, managing inquiries, resolving issues, and offering support for various financial products and services.
• Communications: In the communications sector, Alorica ensures seamless customer interactions, assists with account management, handles billing inquiries, and provides technical support for telecommunications and internet services.
• Healthcare: Alorica supports healthcare organizations in delivering superior patient experiences by handling appointment scheduling, insurance inquiries, prescription refills, and patient support services.
• Retail & Consumer Goods: Alorica assists retail and consumer goods companies in managing customer inquiries, processing orders, handling returns, and providing product information and support.
• Tech: In the tech industry, Alorica offers technical support, product assistance, troubleshooting, and customer service solutions, leveraging advanced services technologies.
• Travel & Hospitality: Alorica enhances customer experiences in the travel and hospitality sector by providing multilingual support, reservation assistance, travel planning, and addressing inquiries related to accommodations and destinations.

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With decades of experience, Alorica focuses on delivering tailored support designed to meet the needs of different industries, from banking and healthcare to retail and tech. While their solutions aim to improve efficiency and customer satisfaction, some businesses may prefer alternatives, such as virtual assistant solutions from Pearl Talent, that offer more flexible, cost-predictable support without ongoing BPO commitments.

Notable Features of Working With Alorica Call Center

Alorica Call Center provides a variety of features designed to support customer experience (CX) and operational efficiency. Here are six notable aspects of their services:

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• Digital CX at Scale: Alorica delivers digitally-driven customer experiences for some of the world’s leading brands, handling high volumes with consistency. Notable clients include Kohl's, Oregon Health and Science University.
• Solutions, Technologists, and Operators: Their teams combine strategic solutions, technical expertise, and operational support to help clients innovate and improve service.
• Loyalty and Engagement: Personalized approaches aim to foster long-term customer loyalty and higher engagement rates.
• Actionable Insights: Through analytics and established processes, Alorica provides data-driven insights to inform business decisions and optimize performance.
• Disruptive Technology Integration: Alorica seamlessly integrates disruptive technology tailored to each brand's digital CX journey, meeting clients at every stage of their transformation. AI is used to enhance, not replace, human agents, offering real-time insights, predictive guidance, sentiment analysis, and multilingual support to improve speed, accuracy, and personalization.
• Industry Leadership: With over two decades in the market, Alorica is recognized for thought leadership, offering consultative strategies and innovative CX solutions.

Pros and Cons of Alorica Call Center

When it comes to outsourcing customer service, Alorica is one of the big names you’ll hear. They offer a wide range of solutions but they’re not the perfect fit for every business. To help you decide if Alorica is right for you, we’ve put together a clear look at the pros and cons of working with them for call center solutions and customer service, so you can weigh efficiency, cost, and flexibility.

Pros of Alorica Call Center

• Diverse Growth Opportunities: Alorica promotes internal growth, allowing employees to climb the career ladder. This environment encourages professional development and skill enhancement.
• Performance Bonuses: Financial bonuses reward employees for their hard work and high performance. This incentive motivates staff to excel in their roles.
• Comprehensive Benefits Package: Alorica offers a robust benefits package that includes medical and dental coverage, tuition reimbursement, and flexible schedules, catering to the diverse needs of its workforce.
• Work-from-home flexibility: Alorica offers remote work opportunities, allowing employees to maintain a work-life balance by working from home.
• Competitive Pay Structure: While the pay can vary depending on the role and the hours worked, Alorica offers competitive wages for its industry. Some positions even offer pay based on the time spent on calls, potentially increasing earnings for active agents​​​​.

Cons of Alorica Call Center

• Rigorous Training and Equipment Requirements: New hires must undergo a comprehensive training program and meet specific equipment requirements. This upfront cost and commitment can be a barrier for some applicants​​.
• Limited Schedule Flexibility: Despite offering remote work opportunities, the work schedule at Alorica is less flexible than expected. Employees often work set shifts, which can include extended hours​​.
• Pay Variability: While the opportunity to earn based on call volume can be a pro, it also means that income can fluctuate significantly. This variability can make financial planning challenging for some employees​​.
• Demanding Work Environment: The call center environment can be fast-paced and stressful, requiring employees to handle high calls and maintain customer satisfaction under pressure.
• Technical and Performance Standards: To work from home, employees must meet stringent technical requirements and pass performance tests. Failure to meet these standards can result in termination, adding pressure to perform​​.

Alorica Reviews and Alternatives

Online reviews of Alorica paint a mixed picture. Many employees highlight the flexible work-from-home options and the chance to engage directly with customers, while others mention management challenges and the fast pace of adapting to new processes. To get a clearer sense of what Alorica is known for, let’s dive into insights from trusted sources and see how it stacks up against other customer service alternatives in 2025.

Indeed

As of October 2025, Alorica has an overall rating of 2.9 out of 5 stars on Indeed, based on more than 20,000 employee reviews in the U.S. When digging into the details, ratings across categories like work-life balance (2.9), pay and benefits (2.7), management (2.7), and culture (2.8) show a mix of strengths and areas for improvement.

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What Employees Like:

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• Many appreciate the supportive environment and opportunities to learn new skills.
• Alorica is seen as a solid starting point in the BPO industry, offering structured training and chances for career growth.
• Employees highlight the ability to meet personal goals and enjoy a generally friendly culture.

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Areas for Improvement:

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• Some reviews point to low pay and frequent changes in account assignments.
• Issues with management support, trust in colleagues, and work-life balance are recurring themes.
• Employees also note that overall job satisfaction can fluctuate depending on team and location.

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In short, Alorica offers a mix of structured growth and training opportunities with some challenges in pay, management, and work-life balance, giving businesses insight into what it’s like to work with their teams.

Glassdoor

Alorica has an employee rating of 3.1 out of 5 stars on Glassdoor, based on 11,212 reviews as of October 2025. About 49% of employees would recommend the company to a friend, and 69% approve of the CEO. These ratings place Alorica roughly in line with the average for the Human Resources and Staffing industry, reflecting a mix of positive experiences and areas for improvement.

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What Employees Like:

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• Many highlight flexible work-from-home options, which suit modern work environments.
• Employees appreciate career growth opportunities and a generally supportive company culture.
• The environment can provide a solid entry point into the BPO industry for those seeking structured training.

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Areas for Improvement:

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• Reviews mention management challenges and limited advancement in some roles.
• Compensation, benefits, and work-life balance are common concerns.
• Overall satisfaction varies depending on team, location, and account assignments.

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In short, Alorica offers flexibility and growth, but businesses and employees should weigh potential management and compensation challenges when considering engagement or employment.

CX Solutions Alternatives to Alorica

While Alorica provides comprehensive customer service solutions, its core focus remains on traditional call center operations. For businesses exploring a more wide variety of outsourced support, several other customer support providers offer flexible, specialized approaches that may better suit specific needs. Let's look at three notable alternatives to Alorica: Pearl, Startek, and ExpertCallers.

‍1. Pearl - Overall Best Alternative

At Pearl Talent, we do things differently. Instead of traditional call center agents, we provide highly trained virtual assistants (VAs) who specialize in customer support, technical assistance, and call center tasks. In fact, our VAs are trained across a wide variety of specifications, so hiring your team with Pearl opens up endless opportunities for expansion within a cost-efficient, top-tier talent pool.

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What really sets Pearl apart? Our monthly, flexible, no-lock-in arrangement that offers scalable support to grow with your business. Whether you’re managing seasonal spikes, scaling operations, or looking for specialized support, Pearl delivers smart, reliable customer service designed to keep your customers happy and your costs predictable. Pearl is an excellent choice for companies looking to scale customer support without the ongoing overhead.

2. Startek - Offers Multilingual CX Solutions

Startek brings a modern twist to customer experience, combining live agents with AI-powered tools and automation to create a seamless, efficient support system. Their approach isn’t just about answering calls, it’s about blending human insight with technology to deliver smarter, faster, and more personalized interactions.

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With a modular setup, Startek lets businesses scale support up or down as needed, making it a solid choice for companies with diverse or global client bases. Add in their multilingual capabilities and worldwide reach, and Startek can connect with customers across markets, languages, and time zones, keeping engagement high no matter where your audience is.

3. ExpertCallers - Provides 24/7 Service Support

ExpertCallers brings round-the-clock customer support with a team of top-tier talent from the Philippines. They specialize in inbound and outbound call center services, as well as email, chat, and content moderation, providing a truly comprehensive support solution.

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What sets ExpertCallers apart is their tailored approach: each client’s unique needs are carefully addressed, helping businesses boost customer retention and satisfaction. With a 98% customer satisfaction rate, ExpertCallers demonstrates a strong commitment to reliability, quality, and consistency, making them a solid choice for companies seeking high-quality, 24/7 support that keeps operations running smoothly, no matter the time zone.

Key Takeaway 

While Alorica excels in many areas, it’s worth exploring other options that might better align with your business goals, budget, and the level of flexibility you need.

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What is Alorica most known for? They specialize in providing comprehensive customer service solutions. Alorica is recognized for its ability to enhance customer experiences through call center services and advanced technology. The company helps businesses improve efficiency and customer satisfaction with skilled teams and tailored support .

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However, Alorica may only be the best fit for some businesses. Alternatives like Pearl Talent, Startek, and ExpertCallers offer unique services that might better match your company’s needs and industry expertise. It's essential to consider factors like cost, flexibility, and the type of long-term customer support you require. Choosing the right partner for customer service can mean a huge difference in customer satisfaction, operational efficiency, and overall business outcomes.

Do you need help finding the right customer support solution for your business? Pearl Talent offers a flexible and cost-effective alternative, connecting you with expert virtual assistants trained in call center services. Our one-time placement fee allows you to hire skilled VAs without ongoing costs. Fill out our hire form today!