Are you hiring with the right JD? Take Assessment
Catena is now Pearl Talent! Same mission, new name.
Back to all cases
Hone Health
How Hone Health Saved $255k While Transforming Patient Care With Pearl Talent
Hone Health, a leading telehealth clinic specializing in hormone optimization and personalized wellness care, partnered with Pearl Talent to build a team of empathetic care coordinators. Through hiring with Pearl Talent, they've enhanced their patient experience and streamlined their healthcare delivery process, turning challenging situations with patient care coordination into positive outcomes and stronger patient relationships.
Pearl Talent Difference
Hiring Time Saved
7+ days
saved in sourcing and interviewing
Annual OpEx Savings
$510k
annual overhead savings
Number of Hires
20
total placements
Industry
Telehealth, Wellness and Fitness Services
Location
New York, NY
Company size
11-50 employees
Website
Hone HealthChallenge
Hone Health faced the complex challenge of scaling their patient support operations while maintaining their personal touch.
The company needed to build a team of care coordinators who could do more than just handle basic administrative tasks - they needed empathetic professionals who could build genuine connections with patients. The stakes were high in the competitive telehealth landscape, with every patient interaction having the potential to make or break the relationship.
“There's never any question or gap about who's coming on with Pearl. The communication we have with their client success team is amazing, and they take all the guesswork out of scaling. The regular check-ins between our teams keep everyone perfectly aligned, and if any concerns come up, everyone's immediately on board, just working together to find the best path forward. I think that’s what I respect the most about Pearl — it’s the kind of relationship that’s irreplaceable.”
Aarika Dunn
Team Manager
“The most amazing thing is watching our hires handle patient calls. When someone calls in frustrated, they take the time to say 'I hear you, I understand your concern' and walk them through every step of the solution. By the end of the conversation, everything's turned around completely. They're natural empaths who genuinely put that much care into every interaction. It's just incredible to see them consistently turn difficult situations into happy resolutions.”
Results
Hone Health has completely remade their approach to patient care coordination.
The successful placement of 10 remote hires from Pearl has not only met their immediate team expansion needs but has elevated the entire patient experience in Hone Health's operations, bringing a level of empathy and problem-solving capability that has transformed how patients interact with them.
- Increased Patient Satisfaction - Consistently high ratings from patient interactions, particularly in conflict resolution
- Higher Patient Retention - Strengthened patient relationships through improved follow-up and support
- Faster Response Times - Significant reduction in support ticket resolution time
Through their partnership with Pearl Talent, Hone Health has successfully built a team of care coordinators who consistently exceed expectations in patient care. The impact is evident in quantitative metrics like patient satisfaction ratings and qualitative feedback from patient interactions. The success of their partnership with Pearl has not only improved operational efficiency but has reshaped how the company demonstrates the value of healthcare support.
.png)
.png)
Menna A.
Executive Assistant from Mexico
5
Years experience
Egypt
Previously Growth Manager
Toni S.
QA Automation Engineer from Mexico
5
Years experience
Latam
Javascript
Typescript
Angel B.
Executive Assistant from The Philippines
7
Years experience
Asia
Previously EA @ Wonderstruck
Azel R.
Executive Assistant from The Philippines
7
Years experience
Asia
Zapier
Asana
Canva
Allan C.
Insurance Billing Specialist from The Philippines
13
Years experience
Asia
cigna
uhc
medicare
Jennifer D.
Telemedicine Patient Care Coordinator from Argentina
7
Years experience
Latam
AdvancedMD
ims
Eduard D.
Project Manager from The Philippines
7
Years experience
Asia
Previously COO @ Fitmedia
Marco M.
Patient Care Coordinator from The Philippines
11
Years experience
Asia
Previously @ Sprout therapy
Tricia R.
Virtual Assistant from The Philippines
5
Years experience
Asia
previously @ DCx inc.
Ezekiel P.
Technical Recruiter from The Philippines
10
Years experience
Asia
Bamboohr
salesforce recrutiment
Since my hire started, my workflow rhythm has become five times more efficient. I'm genuinely excited about the growth of our partnership
Working with Pearl Talent has been a fantastic experience! They helped us hire a candidate who's not just very intelligent but also kind and professional.
Pearl Talent truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.
Pearl Talent helped us quickly fill an executive assistant role. She onboarded quickly and since then, has taken over running the logistics of my and other C-suite executives' lives at our company.
We've really enjoyed working with you and were very satisfied with the quality of applicants you proposed.
I appreciate the patience and flexibility that Pearl Talent displays throughout their selection process.
Our Pearl Talent-sourced EA+ has been a force-multiplier to our team, enabling us to shore up our back-end and day-to-day operations to focus on growth.
Our hire was able to pick things up quickly and has become accustomed to our company’s needs in such a short period of time.
Pearl Talent takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.
My assistant is doing great - she's independent, a quick learner, and positively impacting some of our big projects.
Pearl Talent has been brilliant. I was unsure about what would happen but they spent a lot of time discussing my issues. They sent me two candidates for interview, both had been well screened and they have videos of themselves talking about what they have done.
I wish I found you guys years ago, because they [Pearl Talent] are way better than the sourcing I've been able to do on my own accord.
With Pearl Talent, they started out by really understanding our needs with a thorough but also fast intake process.
I cannot recommend Pearl Talent’s services enough. The quality of candidates they were able to provide us with was unmatched.
Our Ops Associate has added immense value from day one, leaving us wishing we had hired her sooner!
Just interviewed a candidate and WOW you guys source fantastic people!
Pearl Talent gave us an impressive pool of candidates, which made our decision-making process pleasantly challenging.
The hiring process with Pearl Talent has been straightforward and seamless. Their attentive approach to understanding our specific needs and preferences truly stood out.
The hiring process with Pearl Talent has been straightforward and seamless. Their attentive approach to understanding our specific needs and preferences truly stood out.
Pearl Talent gave us an impressive pool of candidates, which made our decision-making process pleasantly challenging.
Just interviewed a candidate and WOW you guys source fantastic people!
Our Ops Associate has added immense value from day one, leaving us wishing we had hired her sooner!
I cannot recommend Pearl Talent’s services enough. The quality of candidates they were able to provide us with was unmatched.
With Pearl Talent, they started out by really understanding our needs with a thorough but also fast intake process.
I wish I found you guys years ago, because they [Pearl Talent] are way better than the sourcing I've been able to do on my own accord.
Pearl Talent has been brilliant. I was unsure about what would happen but they spent a lot of time discussing my issues. They sent me two candidates for interview, both had been well screened and they have videos of themselves talking about what they have done.
My assistant is doing great - she's independent, a quick learner, and positively impacting some of our big projects.
Pearl Talent takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.
Our hire was able to pick things up quickly and has become accustomed to our company’s needs in such a short period of time.
Our Pearl Talent-sourced EA+ has been a force-multiplier to our team, enabling us to shore up our back-end and day-to-day operations to focus on growth.
I appreciate the patience and flexibility that Pearl Talent displays throughout their selection process.
We've really enjoyed working with you and were very satisfied with the quality of applicants you proposed.
Pearl Talent helped us quickly fill an executive assistant role. She onboarded quickly and since then, has taken over running the logistics of my and other C-suite executives' lives at our company.
Pearl Talent truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.
Working with Pearl Talent has been a fantastic experience! They helped us hire a candidate who's not just very intelligent but also kind and professional.
Since my hire started, my workflow rhythm has become five times more efficient. I'm genuinely excited about the growth of our partnership
Pearl Talent has been brilliant. I was unsure about what would happen but they spent a lot of time discussing my issues. They sent me two candidates for interview, both had been well screened and they have videos of themselves talking about what they have done.
We've really enjoyed working with you and were very satisfied with the quality of applicants you proposed.
Pearl Talent truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.
My assistant is doing great - she's independent, a quick learner, and positively impacting some of our big projects.
I cannot recommend Pearl Talent’s services enough. The quality of candidates they were able to provide us with was unmatched.
Our Pearl Talent-sourced EA+ has been a force-multiplier to our team, enabling us to shore up our back-end and day-to-day operations to focus on growth.
Working with Pearl Talent has been a fantastic experience! They helped us hire a candidate who's not just very intelligent but also kind and professional.
Since my hire started, my workflow rhythm has become five times more efficient. I'm genuinely excited about the growth of our partnership
Our Ops Associate has added immense value from day one, leaving us wishing we had hired her sooner!
The hiring process with Pearl Talent has been straightforward and seamless. Their attentive approach to understanding our specific needs and preferences truly stood out.
I appreciate the patience and flexibility that Pearl Talent displays throughout their selection process.
Pearl Talent gave us an impressive pool of candidates, which made our decision-making process pleasantly challenging.
I wish I found you guys years ago, because they [Pearl Talent] are way better than the sourcing I've been able to do on my own accord.
With Pearl Talent, they started out by really understanding our needs with a thorough but also fast intake process.
Just interviewed a candidate and WOW you guys source fantastic people!
Our hire was able to pick things up quickly and has become accustomed to our company’s needs in such a short period of time.
Pearl Talent helped us quickly fill an executive assistant role. She onboarded quickly and since then, has taken over running the logistics of my and other C-suite executives' lives at our company.
Pearl Talent takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.
