How An ABA Therapy Organization Transformed Their Workflows in < 30 Days with One Hire
21 days
to hire
$32k
annual overhead savings
20+ hours
saved in workflow optimization per month
Catena is now Pearl Talent! Same mission, new name.
Pearl Talent for Healthcare Professionals
Hire the Top 1% of %%Healthcare Customer Support Specialists%%
Our specialists combine compassionate patient communication with EMR/ticketing, insurance support, and HIPAA-compliant processes across phone, chat, email, and patient portals.
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Meet Some of Our Top Healthcare Professionals
Ayah S.
Customer Support
Seniority
3 years
Skills & Tools
Zendesk
Intercom
Ticket Escalation
Knowledge Base Management
SLA Tracking
STARTING AT
$3.0K
Nadine D.
Virtual Medical Assistant
Seniority
5 years
Skills & Tools
EHR
EHR
Appointment Scheduling
Appointment Scheduling
Medical Coding
Medical Coding
STARTING AT
$3.0K
Maria C.
Bookkeeper
Seniority
4 years
Skills & Tools
QuickBooks
QuickBooks
Xero
Xero
Payroll Management
Payroll Management
STARTING AT
$3.5K
Ayah S.
Customer Support
Seniority
3 years
Skills & Tools
Zendesk
Intercom
Ticket Escalation
Knowledge Base Management
SLA Tracking
SALARY
$3.0K
Nadine D.
Virtual Medical Assistant
Seniority
5 years
Skills & Tools
EHR
EHR
Appointment Scheduling
Appointment Scheduling
Medical Coding
SALARY
$3.0K
Maria C.
Bookkeeper
Seniority
4 years
Skills & Tools
QuickBooks
QuickBooks
Xero
Xero
Payroll Management
SALARY
$3.5K
Why Choose Pearl Talent to Hire a %%Healthcare Customer Support Specialist%%
Elite Talent, Rigorously Vetted
We rigorously assess role-specific capabilities, HIPAA awareness, and systems proficiency. Only the top 2.7% advance to our network.
We Handle It All
From sourcing and structured vetting to onboarding, payroll, and compliance, we manage the full process so your team stays focused on care.
Secure & Compliant Workflows
Work follows HIPAA-compliant procedures with least‑privilege access, audit trails, and documented SOPs across channels and EMR systems.
Save on Costs
Access world-class healthcare support at ~60% lower cost than US hires while maintaining US‑level quality and managed support.
Why Hire Healthcare Customer Support Specialists Using a Global Staffing Agency?
What Matters
Cost & Commitment
60% lower cost, no long-term commitments
Talent Quality
Top 1% global talent, deeply vetted by local experts
Time to hire
As fast as 14 days with white-glove matching.
Communication.
English fluency, real-time alignment.
Management Effort
We handle sourcing, onboarding and ongoing support.
Best For
Fast growing teams scaling with elite global talent.
U.S Full-Time Hire
Cost & Commitment
High salary, benefits, overhead
Talent Quality
High quality, but expensive
Time to hire
Long process, high effort.
Communication.
Seamless, but expensive.
Management Effort
High involvement across HR& Ops.
Best For
Core roles with budget to match
Freelancer
Cost & Commitment
Variable Rates, no long-term loyalty
Talent Quality
Hit-or-miss, hard to vet
Time to hire
Fast, but inconsistent
Communication.
Depends on time zone &platform
Management Effort
You manage everything
Best For
Quick, one-off tasks
What Matters
Pearl Talent
U.S Full-Time Hire
Freelancer
Cost & Commitment
60% lower cost, no long-term commitments
High salary, benefits, overhead
Variable Rates, no long-term loyalty
Talent Quality
Top 1% global talent, deeply vetted by local experts
High quality, but expensive
Hit-or-miss, hard to vet
Time to Hire
As fast as 14 days with white-glove matching.
Long process, high effort.
Fast, but inconsistent
Communication
English fluency, real-time alignment.
Seamless, but expensive.
Depends on time zone & platform
Management Effort
We handle sourcing, onboarding and ongoing support.
High involvement across HR& Ops.
You manage everything
Best For
Fast growing teams scaling with elite global talent.
Core roles with budget to match
Quick, one-off tasks
How to Hire a Healthcare Customer Support Specialist with Pearl Talent
Finding the right specialist shouldn't slow down patient care. Pearl Talent handles the heavy lifting so your staff can focus on outcomes.
01
Define Your Requirements
Share patient population, systems (EMR/ticketing), channels, and payer mix. We align capabilities to your workflows and KPIs.
02
Meet Pre-Vetted Candidates
Review matched profiles experienced in your practice type and stack, assessed for compliance, empathy, and communication.
03
Start Working
Begin in 13–21 days with QA scorecards, weekly check-ins, and ongoing coaching to hit CSAT and FCR targets.
Capabilities of a %%Healthcare Customer Support Specialist%%
Deliver consistent, compassionate support that improves patient experience and efficiency.
Patient Scheduling & Coordination
Portal Guidance & Triage
Benefits & Billing Support
EMR/Ticketing Systems Proficiency
Identity Verification & Documentation
The Benefits of Hiring a Healthcare Customer Support Specialist
01
Cost Savings
02
Increased Efficiency
03
HIPAA-Compliant, Trained Professionals
Proven Results with Pearl Talent
How Verse Therapy Streamlined Insurance Claims Management While Saving $29k Annually
$29k
annual overhead savings
15 days
to hire
20+ hours
saved in sourcing and interviewing
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Top Founders Use Pearl
Trusted by the founders with the highest standards.
From Founders of $100M funded companies to SMB owners, our clients have the most demanding jobs. That’s why we rigorously filter talents who can best support you and match your pace.
What our Clients Have to Say About Pearl Talent
Working with Pearl has been a fantastic experience. They helped us hire a candidate who’s not just very intelligent but also kind and professional. She’s taken initiative and embodies a growth mindset, which we truly appreciate.
Excited about more successful placements withPearl, and I’ve already recommended them to my founder friends!"
Excited about more successful placements withPearl, and I’ve already recommended them to my founder friends!"
"I cannot recommend Pearl’s services enough. The quality of candidates they were able to provide us with was unmatched.
The EA we hired had high integrity, problem-solving horsepower, and a desire to deliver excellence. Consequently, she was able to upskill quickly and take a lot more work off my plate than I originally thought possible."
The EA we hired had high integrity, problem-solving horsepower, and a desire to deliver excellence. Consequently, she was able to upskill quickly and take a lot more work off my plate than I originally thought possible."
Over the last few months, they've helped the team with tons of work projects and taking work off our plate. She’s proactive and really cares.
Better than most people I've ever hired.
Better than most people I've ever hired.
FAQ
Have more questions?
We are here to help! Reach out our team for more assistance
How much does it cost to hire healthcare customer support specialists with Pearl Talent?
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How quickly can I hire with Pearl Talent?
Can Pearl Talent support both temporary and permanent staffing needs?
What should I look for when hiring healthcare customer support specialists?
Where do I hire the best remote healthcare customer support specialists?
How do I write a healthcare customer support specialist job description?
Have more questions?
We are here to help! Reach out our team for more assistance
