
Catena is now Pearl Talent! Same mission, new name.
We connect you with customer journey mapping consultants who've optimized experiences for leading brands. As part of our top 1% talent network, each expert brings proven methodologies for journey analysis and optimization - from sophisticated touchpoint mapping to experience design frameworks that eliminate friction and maximize customer satisfaction.
Customer journey mapping demands expertise in user research, experience design, and strategic analysis. We handle the complex process of identifying these multidisciplinary experts - from validating their track record of improving customer experiences to ensuring they have the analytical skills to identify optimization opportunities. Our white-glove service includes weekly journey reviews and guidance to maximize your experience impact.
In customer journey mapping, we ensure your research maintains data privacy, customer confidentiality, and ethical research practices. Our consultants are well-versed in privacy regulations, research ethics, and building secure journey analysis systems.
Access elite customer journey mapping talent at 70% less than US market rates. This isn't about reducing insight quality - it's about maximizing your experience investment through expert analysis. Our managed service model starts at $3,000/month and includes our 90-day satisfaction guarantee.
Share your customer experience challenges, journey complexity, and optimization goals. We'll translate these into a framework for finding the right journey mapping expert.
Share your customer experience challenges, journey complexity, and optimization goals. We'll translate these into a framework for finding the right journey mapping expert.
Review profiles of customer journey mapping consultants who've successfully optimized experiences across various industries. Each candidate is matched to your customer context and journey complexity.
Your chosen consultant begins within 13-21 days, backed by our full support system including strategic guidance and regular check-ins to ensure your journey optimization drives measurable impact.
Cut overhead costs on salaries, office space, and benefits. Get expert administrative support at a fraction of the price of in-house staff.
Allow your team to focus on delivering quality care. Free them up from time-consuming tasks like scheduling, insurance verification, and patient follow-ups.
Work with skilled, pre-vetted assistants who understand medical workflows, follow strict compliance guidelines and integrate into your practice.
Our managed service model starts at $3,000/month, representing significant savings versus US market rates while maintaining top-tier journey mapping expertise. This includes our comprehensive support system and 90-day satisfaction guarantee.
Our streamlined process typically takes 13-21 days from initial contact to having your consultant start working. We focus on finding consultants who can quickly understand your customer context and start mapping optimization opportunities.
Yes, though we focus on long-term partnerships with a 90%+ retention rate. Customer journey mapping requires deep customer understanding and continuous optimization - our model is built to support sustainable experience improvement.
Look for consultants who combine research expertise with strategic thinking. Key indicators include: - Track record of improving customer experiences - Strong research and analytical capabilities - Experience design and visualization skills - Cross-functional collaboration abilities - Strategic thinking and business alignment
Pearl Talent connects you with top 1% customer journey mapping talent globally. Our focus is on finding consultants who bring both analytical depth and strategic expertise to optimize customer experiences.
Focus on experience optimization and strategic impact. Emphasize research skills, analytical capabilities, and proven track record of improving customer journeys. We'll help craft a description that attracts consultants who can transform your customer experiences.